Fulfillment
Specialised in 25 to 5,000 parcels per day with an average ship time under 16 hours. Goods-in, storage, pick & pack, shipping — order by 2 pm and we dispatch the same day.
Learn more →Personal fulfillment · Family-run · Dietzenbach
At the big warehouse,
just a number?
We handle warehousing, pick & pack, shipping and returns — personally managed, with a dedicated contact. For startups, growing brands and established retailers that want fast, reliable shipping and fair pricing. No minimum volume, no lock-in — and parcels that go out on time, even when a system hiccups.
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Our services
Everything from inbound delivery to your customers’ doorstep.
Warehousing, pick & pack, FBA prep, Seller Fulfilled Prime, import and returns — one partner for the whole chain.
FBA prep
FBA-compliant labelling, packaging and delivery — fully handled, including favourable shipping rates.
Learn more →Returns
Professional inspection and refurbishment of (Amazon FBA) returns and remissions — including disposal of damaged goods.
Learn more →Import from Asia
For more than 15 years we have organised container imports from South-East Asia — from port to warehouse.
Learn more →Seller Fulfilled Prime
Prime shipping from your own stock — we meet every Amazon metric. 100% success rate among our SFP customers.
Learn more →IT integration
Open REST API and WMS integration: orders, stock and shipment status sync in near real time.
Learn more →Real-time integration
Your shop. Your ERP. Our interface.
Plug & play via ready-made plugins or the JTL connector — no complex interface programming needed. See stock movements, inventory and returns anytime in your system and in the FFN portal.
How we start
From enquiry to first shipment — in just days.
Quote
You answer 5 short questions, we create a no-obligation quote and tailor it to your systems in a first call.
Integration & onboarding
Clean IT integration to shop, marketplace or ERP. Once the technical setup is done, we are ready to go.
Test phase
First orders run, individual requirements are implemented — with a personal contact at your side.
Scale
Your fulfillment runs efficiently and customer-focused. We support you long-term — as an equal partner.
And if DHL doesn’t collect? Then we load the parcels ourselves and drive to the depot — evenings or weekends too. That is exactly why our Seller Fulfilled Prime customers achieve a 100% success rate.
Get in touch — no obligationBy merchants, for merchants
We do fulfillment the way we always wished ours would.
TM grew out of retail: we imported, stored and sold online ourselves. So we think like a merchant — not like a mega-warehouse. Tech when you want it, a human when you need one.
No penalty fees
A mislabeled carton, a dented corner? We sort it out — instead of billing you for it. No fine print, no chargebacks.
Every client is a priority
At big providers a start-up is quickly customer no. 4,812. With us you get the attention others reserve for their biggest accounts.
A real contact, not a ticket
A person with a name who knows your account and replies the same day — no ticket system, no hold queue.
We think like a merchant
We know a day's delay means lost sales. So goods are counted and booked in the same day, to get your items live right away.
Flexible in a way no automated warehouse is
Custom packaging, inserts, special requests — done by hand, instead of rejected by a machine.
Family business = reliability
Short paths, fast decisions, the owner is reachable. A real partnership instead of a contract number.
A typical mega-warehouse
- Fees for every small deviation
- Small brands are not a priority
- A ticket system instead of a contact
- Rigid, fully automated processes
- Slow, drawn-out onboarding
TM Fulfillment
- We absorb the small stuff — at no extra cost
- Every brand is treated like a major account
- A dedicated contact, same-day response
- Human flexibility for special requests
- Live in a few days — 25 to 5,000 parcels/day
Case Studies
Partners scaling with us.
AN-Commerce: 500+ parcels per day, 50% of them Prime.
A successful FBA seller for years — aiming to expand to OTTO, eBay & Home24 and reduce dependence on Amazon. Today we manage all their goods and ship for every marketplace.
1,000+ SKUs
500+ parcels/day
SFP since 2020
Returns + import
PUREU: ship time halved, customers delighted.
Unhappy with their old fulfiller: slow intake, poor contact, no response to problems. After switching to us: a personal contact, custom packaging with inserts — and noticeably faster shipping.
Full assortment
Branded unboxing
FBM & FBA expansion
FAQ
Everything you want to know before you start.
Is TM Fulfillment suitable for startups and small online shops too?
Yes — that's exactly who we're for. We work with no minimum volume and no base fee, and we look after you personally whether you ship 20 or 2,000 parcels a month. At big warehouses you're often just a number; with us you have a dedicated contact.
Do I get a dedicated personal contact?
Yes. We're family-run — you talk directly to the people handling your fulfillment, not an anonymous ticket system. Short paths, fast answers, real decisions.
How do I switch from my current fulfillment provider to TM?
Smoothly and with no interruption in shipping. We plan the handover with you, take over your stock and, if you wish, run in parallel with your old provider until everything is stable. Many switch to us because their previous provider was unreachable or parcels went out late.
What happens if your tech or an interface goes down?
Your parcels still go out. If a system fails we keep working manually and deliver on time — reliability comes before excuses here. If needed we drive parcels to the depot ourselves, even evenings or weekends.
How quickly can I start with you?
After the first call and quote approval we can onboard you within a few days. Thanks to clearly structured processes we start your fulfillment quickly and smoothly.
Which systems are supported?
Shops: Shopify, WooCommerce, Shopware, Magento, PrestaShop, Squarespace, Amazon.
Multichannel & ERP: JTL, Plentymarkets, Weclapp, Xentral, Billbee and more.
Alternative: API integration or CSV/XML.
What exactly does your fulfillment include?
The complete process: goods-in, storage, pick & pack, shipping and returns handling. On request, custom services such as inserts or branded packaging.
Can you handle returns for me too?
Yes — including inspection, restocking or sorting out items. You define the process, we execute it efficiently.
Which carriers do you use?
We work with DHL, DPD, GLS and other shipping partners. We pick the right carrier for your products and audiences as needed.
How fast do you ship after an order comes in?
Orders received by 2 pm are usually dispatched the same day. Average time-to-ship is under 16 hours.
Is there a minimum volume or contract term?
No. No minimum volumes, no long-term contract terms — flexible cooperation that fits your business model.
How does integration with my shop or ERP work?
Our IT experts support the setup. Integration runs via an interface that automatically syncs orders, stock and shipment status.
What does fulfillment cost with you?
Costs consist of storage fees, pick-&-pack costs and shipping. You receive a transparent, tailored quote — with no hidden fees.
Do you offer gift wrapping?
Yes, for selected customers — depending on packaging type and product. Talk to us and we will find the right solution.
Do you offer a branded unboxing experience?
Yes! From tissue paper and stickers to personalised thank-you cards and inserts — every order becomes a brand experience.
What happens if DHL or DPD has problems?
We never leave an order behind. If a carrier doesn’t collect on time, we load the parcels ourselves and drive to the depot — evenings or weekends too. That is why our SFP customers reach a 100% success rate.
Can I use my own carrier account?
Yes, and we even recommend it: with your own DHL business account you get rates tailored to your parcel profile. We then simply ship via your account.
How does working together work?
In four steps:
- Quote — a no-obligation quote, tailored to your requirements in a first call.
- Integration & onboarding — clean IT integration, then ready to go.
- Test phase — personal support, individual wishes taken into account.
- Start — efficient, scalable fulfillment with long-term support.
Ready?
Get your quote — in 2 minutes.
5 short questions, no hidden costs, no lock-in. We get back to you personally.